We hope you love your purchase! If not, feel free to send it back to us.
RETURNS + EXCHANGES
We accept returns for an exchange or in-store/website credit only up to 14 days from the date you received your order. We do not issue refunds.
- Clothing and shoes are eligible for exchange or credit within 14 days after the package has been received. Please IMMEDIATELY inspect and try on your clothing and/or shoes upon arrival. The item(s) must be unworn and have original tags attached to be available for exchange or credit.
- Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs. If any returns do not meet these requirements, you will be contacted and the items returned to you.
- Items returned to us with makeup, deodorant, perfume, smoke or similar product stains will be shipped back to you and are subject to additional shipping cost.
- Swimwear, intimates, camisoles, slips, tights and socks are final sale and cannot be returned or exchanged.
- Jewelry, scarves, trunk show items, and other accessories are final sale and non-refundable unless it arrives damaged or defective.
- Gift cards and cosmetics are final sale & non-refundable.
- All sale/clearance items are final sale & non-refundable.
- Personalized items are final sale and not eligible for return unless there is a mistake in manufacturing your order.
- Home decor items must be returned in their original packaging. Damages must be reported within 3 days of receiving merchandise or cannot be returned.
- Damages must be reported within 3 days of receiving merchandise or cannot be returned. Please send photo of damage via email to email@example.com
- We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.
- During the holiday season, extensions may be available for exchanges and credits.
HOW TO SEND A RETURN BACK:
- Please refer to the Return Policy above to ensure that your return meets the criteria stated.
- Complete the return form located at the bottom of the page and include it inside all boxes you are returning.
- Securely repackage your items for shipping.
Please note that shipping and handling charges are not refundable. The cost of return shipping is not reimbursed by Coastal Closet.
SEND RETURNS TO:
Port Aransas, TX 78373
We suggest that you send items back using USPS, UPS or FedEx and email us the tracking number. We are not responsible for items that are lost while in-transit to us.
Once we have received your items, they will be processed within 1-2 business days at which time you will be issued a credit for the price of the item and any applicable taxes. Shipping charges are non-refundable.
Once an order has been placed, the order cannot be canceled and items cannot be removed from or added to the order. If you would like to change the size of an item before it ships feel free to contact us at (361) 749-1881. We will make every effort to accommodate your request if your order has not been fulfilled.
IN-STORE RETURN POLICY:
Returned items at our physical location are eligible for an exchange or store credit only for the purchase price within 14 days of purchase. Please refer to the Return Policy above to ensure that your return meets the criteria stated.